Service Level Agreement (SLA)
SLA = SQG
At AIS Network, our mission-critical confidence is reflected in your service agreement with us. We combine world-class management with our premium Service Level Agreement (SLA) to bring you our unbeatable Service Quality Guarantee (SQG).
This SQG guarantees our industry-leading customer service coupled with outstanding network reliability, scalability, and performance. We are able to offer a 100% SLA because we connect redundantly to—and leverage—major Internet backbone connections. We then apply intelligent, performance-based routing technology to select a superior path for traffic delivery.
Our SLA Service Quality Guarantee
You will receive:
- 24x7x365 live telephone support by certified hosting experts—in 15 minutes or less
- 100% network availability
- 100% up-time
- Packet delivery over all major IP backbones
- 55 milliseconds (or less) latency over the Internet within the Continental United States
- Less than 1% packet loss over the Internet
- Superior network server response time
For customer support, please contact support@aisn.net or call 847.202.1400.
Questions about our Service Quality Guarantee? Let's talk. Contact us now.